Green Deal FAQs

Only certain homeowners can apply

This is not true – anybody that owns a property can apply for an assessor to ascertain whether their home is suitable for energy efficient improvements, and how beneficial these could be.

I’ll never feel the benefit of it

It will take a while, but the loan is paid back through the energy supplier, and once it is paid off (in 10 to 20 years’ time), people will be able to feel the true cost savings through the work done.

The cost savings will be the same every month

This is unlikely due to a number of factors, but mainly because it will be based on average savings predictions.

Predictions will take many things into consideration, including the size of the property, number of rooms not heated, the thermostat setting and hours heating is used, and the average occupancy of the property.

I don’t need insulation so I can’t benefit

People can take advantage of far more than insulation installation through the Green Deal. As well as loft and cavity wall insulation, the scheme can pay towards the cost of underfloor heating, new boilers, double glazing, draught-proofing and even solar panels, plus many more energy-efficiency measures if suitable for you, but you should always take care to get a full assessment before taking action.

The assessment will cost a fortune

Although some assessors are charging more than £100 to survey the home and determine its suitability for measures, not every organisation is charging this. Some customers are able to reclaim the assessment cost if they choose to carry out the improvements.

I take the loan with me if I move house

The Green Deal loan is actually attached to the property, not the person, so the new homeowners will be the ones who take on the loan and benefit from the savings through their electricity bills.

I can’t pay upfront and receive all the benefits immediately

On the contrary – those who pay upfront can still have the work carried out and avoid paying interest on the cost of carrying out work. They can also take advantage of the initial cashback offer on the deal and may even notice the savings through their electricity bills.

People on a low income can’t afford it

Help is at hand for those on low incomes in the form of the energy Company Obligations Scheme, which requires the Big Six energy companies to help customers on low incomes by providing them with grants to have the work carried out.

I can only have one type of improvement carried out

Not true – people can have multiple energy efficiency improvements carried out on their property, so those who can benefit from a new boiler, cavity wall insulation and a water source heat pump can have all three installed and feel the benefit.

If anything goes wrong I’m not protected

As it is a government scheme, the Green Deal has significant protection around it. If anything goes wrong, consumers can contact the Green Deal Ombudsman, Financial Conduct Authority or energy regulatory Ofgem, which will each advise them on the best course of action and provide the required support. You may also contact us if you wish to make a complaint.

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